Welcome to Prime Group!
These Terms and Conditions govern your access and use of our website and services. By visiting or shopping with us, you agree to the following terms.
By using our site, you confirm that you are at least 18 years old or have obtained permission from a legal guardian. We reserve the right to refuse service, cancel orders, or modify pricing at any time.
All prices displayed on our website are in MALAYSIAN RINGGIT [MYR]. We strive for accuracy but do not guarantee that product descriptions, images, or pricing are error-free. If we discover an error, we will notify you before processing your order.
Upon placing an order, you will receive an email confirmation. This does not constitute acceptance of your order. We reserve the right to cancel or limit the quantity of items purchased for any reason, including suspected fraud or misuse.
Shipping times may vary based on your location and the delivery method chosen. Any delivery times provided are estimates. We are not liable for delays caused by third-party shipping companies.
5. Returns and Refunds
We offer returns and refunds under the conditions stated in our Return Policy. Items must be returned in their original, unused condition with all tags attached. Shipping costs for returns are the responsibility of the customer, unless otherwise stated.
All content on our website, including logos, images, and text, is owned by Prime Group or licensed to us. You may not use, reproduce, or distribute any content without prior written consent.
You are responsible for maintaining the confidentiality of your account and password. Any unauthorized use of your account must be reported immediately. We are not responsible for any damages resulting from unauthorized access to your account.
Prime Group is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website, including but not limited to errors, viruses, or interruptions in service.
These Terms and Conditions are governed by and construed in accordance with the laws of MALAYSIA. Any disputes arising from these terms will be resolved in the courts of MALAYSIA.
We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on this page, and continued use of our website signifies your acceptance of those changes.
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Prime Group
Email: info@primegroup-official.com
Phone: +6011 3544 2741
Address: NO 60 Jalan Sri Petaling 5, 57000 Kuala Lumpur